At Globtier, we revolutionize the way businesses communicate. Our dedicated team works with a vision to reinvent and virtualize the world’s telecommunication infrastructure through products like Programmable Voice, Custom Multi Layered IVRS, Call Broadcasting and Hosted PBX.
CURRENT Business CHALLENGES
- No front facing number for website
- Using personal phone numbers for inbound calls
- Frequent changes in number due to dynamic employee movement.
- Tele calling done through office landline, records unavailable
- Personal Numbers on visiting cards
- Multiple digital campaigns over different platforms
- No Custom IVR to reduce the on call time for helpdesk agents
- No Multi Channel Announcement System
HOW ARE WE SOLVING THESE CHALLENGES
- Toll Free Number with Multi-Level IVR
- Click to Call Solutions for Outbound calling
- VMN Allotment for Field Force Management
- Cloud Telephony for Lead Generation & Management
Toll Free Number with Multi-Level IVR
- Better customer experience with IVR Better navigation through departments and high answer rate.
- Real-time call routing and reporting Keep track of all calls day in and day out.
- 24×7 Functionality to business Answer calls virtually during non-working hours
- Central Number for promotions Boost brand image by projecting an established firm.
Click to Call for outbound Calling
- Remove dependency from personal numbers Use a centralized outbound calling system with one click controls
- Maintain a constant outbound number to be used by all Make use of virtual landline numbers to maintain uniformity
- Maintain quality and monitor performance AAnswer calls virtually during non-working hours/span>
- Create agent logins for improved efficiency BBoost brand image by projecting an established firm./span>
VMN Allotment for Field Force Management
- VMN Allotment to Each Manager The numbers shall be printed on visiting cards routing calls to personal numbers.
- Monitor manager performance and efficiency Keep track of all calls day in and day out.
- Numbers stay constant even if employee changes The calls are routed on personal phones hence, giving freedom to change the settings as per need.
- Prevent privacy breach and protect data. All incoming calls come from a dedicated DID (landline number) to ensure data privacy.
Cloud Telephony for Lead Generation & Management
- Attractive Campaigning with Missed Call Services Make it easy for the customer to connect with you.
- SMS Notifications for customer engagement Use bulk SMS to acknowledge each interested customer.
- Different numbers for different campaigns Track marketing ROI using multiple VMNs.
- Voice Broadcast for Lead Qualification Call customers automatically to probe more and qualify leads.
presence & brand
Send pre-recorded messages
to a large customer base
in one go
Missed Call Service
Collect leads, verify payments
& authenticate customers
on a missed call
Send mass promotional/
transactional SMS with