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Managed IT Services

Round The Clock IT Help Desk

Globtier’s 24x7 enterprise IT Help Desk and Support Services is offered to reduce the wait time and to improve business efficiency for Small, Medium Enterprises & Startups. IT Infrastructure has become crucial, however, finding and onboarding of experienced technicians can be expensive and difficult.

Our support services can enhance your existing & internal IT resources with full support and instant response to your routine and emergency IT related issues. Our trained technicians are fully capable of resolving all IT related issues in real quick time.

Endpoint Support

Endpoint/ Desktop/ Laptop support for complete Peace of Mind

Your workforce depends upon trustworthy, secure workstations and mobile devices to perform their day-to-day tasks. Globtier offers endpoint (PC & MAC), printer and mobile device support to resolve your technical concerns swiftly and improve dependability, productivity, and peace of mind.
The support service includes configuration, virus/malware/ransomware protection and removal, hard drive imaging, updates, cloud backup (optional), software updates, repairs and many more…

Endpoint Support Solutions

Globtier supports all the devices your company uses to stay productive — Desktops, Laptops, Macs and even mobile devices — and provides flexible service options ranging from basic monthly maintenance to 24/7 system monitoring and remote management. We understand how vitally important your workstations are, and our technicians will work around your schedule to ensure your team gets back to work as quickly as possible.

Benefits of Endpoint Support Solutions:

  • Configuring and deploying new workstations
  • Virus, malware and spyware protection and removal
  • Operating system and application updates
  • Software updates and upgrades
  • Real-time tools for monitoring, end-point failure and fault detection
  • Remote issue resolution
  • 24/7 help desk, system monitoring and remote management

Solution Overview

Globtier offers scalable & round the clock IT Infra help desk & support solutions that improves your team’s ability to identify, respond to crashes and downtime scenarios quickly, ultimately improves productivity, and enhances overall quality with a reduced budget. Additionally, we can deploy active monitoring and fault-detection technology that allows us to identify and address issues before they become disruptive.

Our Remote Monitoring and Management platform includes:

Onsite Manager

A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Globtier needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches, IP phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager

Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers and home offices.

Service Center Tool

A powerful, web-based, centralized dashboard that allows us to:

  • View the asset health and performance data sent by the Onsite Manager;
  • Drill down to details as required;
  • Perform rapid remote remediation;
  • Configure advanced services;
  • Produce a range of useful reports so you’ll know exactly what’s going on in your environment;

And much more.

Benefits of Round The Clock IT Infrastructure Support Solution:

A powerful, web-based, centralized dashboard that allows us to:

  • Expert troubleshooting assistance
  • Incident tracking and root cause analysis
  • Round The Clock support desk service
  • Reduced Budget for IT Staffing
  • Real time tools for monitoring, end-point failure and fault detection
  • Remote Solution and complete management

Above services available with comprehensive plans – Talk to the experts at Globtier to understand more.

Service Plans

Our Best Package

  • Monthly Plans
  • Annual Plans
Responsive Plan
$ 14.99
Fixed Fee - No Price Escalation
  • Per PC/Laptop
  • Additional PC @ $4.99
  • 2 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Friday
  • Support Hours - 9 Am to 6 PM (EST)
  • Includes Antivirus - Standard
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Monthly Health Reporting
  • On Call Problem Escalation
  • Resolution Start Time - Within 48 Hours
  • Service Priority - Low
  • Best Suited for Home Users
For Details - Contact Us
Proactive Plan
$ 19.99
Fixed Fee - No Price Escalation
  • Per PC/Laptop
  • Additional PC @ $5.99
  • 4 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Friday
  • Support Hours - 9 AM to 6 PM (EST)
  • Includes Antivirus - Premium
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Weekly & Monthly Reporting
  • Automatic Problem Escalation
  • Resolution Start Time - Within 24 Hours
  • Service Priority - Standard
  • Best Suited for Home & Small BusinessesBest Suited for Home & Small Businesses
  • Special Rates for 5 PC's & Above - Contact Us
On Demand Services
  • Server Support @ $99 Per Hour
For Details - Contact Us
Comprehensive Plan
$ 24.99
Fixed Fee - No Price Escalation
  • Per PC/Laptop/Network Device
  • Additional PC @ $6.99
  • 6 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Saturday
  • Support Hours - 9 Am to 8 PM (EST)
  • Includes Antivirus - Premium Pro
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Weekly & Monthly Reporting
  • Automatic Problem Escalation
  • Resolution Start Time - Within 12 Hours
  • Service Priority - Premium
  • Best Suited for Business & Enterprise Users
  • Special Rates for 5 PC's & Above - Contact Us
On Demand Services
  • Server Support @ $89 Per Hour
For Details - Contact Us
Responsive Plan
$ 159.99 (Per Annum)
Fixed Fee - No Price Escalation
  • Per PC/Laptop
  • Additional PC @ $59.00
  • 2 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Friday
  • Support Hours - 9 Am to 6 PM (EST)
  • Includes Antivirus - Standard
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Monthly Health Reporting
  • On Call Problem Escalation
  • Resolution Start Time - Within 48 Hours
  • Service Priority - Low
  • Best Suited for Home Users
For Details - Contact Us
Proactive Plan
$ 209.99 (Per Annum)
Fixed Fee - No Price Escalation
  • Per PC/Laptop
  • Additional PC @ $69.00
  • 4 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Friday
  • Support Hours - 9 AM to 6 PM (EST)
  • Includes Antivirus - Premium
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Weekly & Monthly Reporting
  • Automatic Problem Escalation
  • Resolution Start Time - Within 24 Hours
  • Service Priority - Standard
  • Best Suited for Home & Small Businesses
  • Special Rates for 5 PC's & Above - Contact Us
On Demand Services
  • Server Support @ $99 Per Hour
For Details - Contact Us
Comprehensive Plan
$ 259.99 (Per Annum)
Fixed Fee - No Price Escalation
  • Per PC/Laptop/Network Device
  • Additional Device @ $79.00
  • 6 Hrs - On Call Technician Support - Per Month
  • Support Days - Monday to Saturday
  • Support Hours - 9 Am to 8 PM (EST)
  • Includes Antivirus - Premium Pro
  • 24X7 Remote Health Monitoring
  • 24X7 Remote Monitoring - Workstations & Laptops
  • Weekly & Monthly Reporting
  • Automatic Problem Escalation
  • Resolution Start Time - Within 12 Hours
  • Service Priority - Premium
  • Best Suited for Business & Enterprise Users
  • Special Rates for 5 PC's & Above - Contact Us
On Demand Services
  • Server Support @ $89 Per Hour
For Details - Contact Us

Talk to the experts at Globtier to understand more.