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SERVICE INCLUSIONS

Responsive Service Plan

Home Users
  • Predictable, fixed-fee cost structure.
  • Availability monitoring of your core network devices
  • Backup system monitoring
  • Virus protection monitoring
  • Internet connectivity assessment
  • Firewall availability monitoring
  • Standard ranking in the service queue
  • Quarterly health reporting to review the ongoing health of your network
  • Annual consulting services that help your business plan for future growth and the IT you need to support it.
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Proactive Service Plan

Home & SMB Users
  • Predictable, fixed-fee cost structure.
  • Preventative maintenance and performance monitoring of your core network devices.
  • Proactive services performed monthly (remote management).
  • Regular network health assessments and quarterly reports.
  • Backup system monitoring
  • Virus protection monitoring
  • Email performance monitoring
  • Patch-level management
  • Priority ranking in the service queue
  • Consulting services that help your business plan for future growth and the IT you need to support it
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Comprehensive Service Plan

Enterprise Users
  • Predictable, fixed-fee cost structure.
  • Proactive support and maintenance for network, desktops & devices.
  • Unlimited scheduled and unscheduled network support
  • Unlimited end user support
  • Highest level of priority in the service queue
  • Security services such as cloud and on-premise backup, content filtering, anti-spam, and anti-virus
  • Mobility services to provision, configure, monitor, track, and secure mobile devices
  • Strategic services including CIO-level consulting
  • Workflow analysis, network mapping, and documentation
  • Initial assessments and quarterly reporting
  • Asset tracking and management
  • Automated patch management
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Talk to the experts at Globtier to understand more.